Privacy Policy

Who we are

We are a Mobile Vet servicing the Gold Coast area and surrounds. Our website address is:

Privacy Policy Overview

We will endevour to repect your privacy and our Privacy Policy will outline how we collect, store and disclose your personal information.

In supplying your personal information to us, you consent to our collection, use and disclosure of your personal information as mentioned in this privacy policy and other forms that apply. Our Privacy Policy could change from time to time, and you can check our website to read our current Privacy Policy.

What personal data we collect and why we collect it

Information we may collect

We may collect personal information such as, name and pet name/s and details, residential and/or mailing address, contact phone number and other details such as credit card or banking information.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

We collect only collect information about you if we deem it necessary. For example, to provide our services to communicate with you or to improve our services.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with and Why

We don’t share your confidential information with third parties unless it is necessary in providing our services, or we are bound by a government agency to do so.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive the personal data we hold about you or your pet, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. We do not send your data to third parties unless it is necessary in providing our services, or we are bound by a government agency to do so.

Your contact information

We could hold your contact information when this has been provided to us. We can provide this information upon request as to what personal data is stored about you. In addition, we will correct or erase personal data at your request, with the exception of data retained for legal obligations. To learn more or to make any of the requests described above you can email us at:

Additional information

How we protect your data

Privacy and security are key considerations in the protection of your data. We have assigned specific responsibilities to address privacy and security related matters. We take appropriate steps to address online security, physical security, risk of data loss and other such risks taking into consideration the risk represented by the processing and the nature of the data being protected.

Also, we limit access to our data bases containing personal data to authorized persons having a justified need to access such information.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission therefore is at your own risk.

What data breach procedures we have in place

If data is breached we will investigate as to how the data breach occurred. We will then work to mitigate the data breach from happening again, and notify the impacted and relevant parties if required.

What third parties we receive data from

We could receive data from third parties in relation to the carrying out of our services. All personal data will be held securely in accordance with our privacy policy.

What automated decision making and/or profiling we do with user data

We do not utilize automated decision making and/or profiling with user data.

Industry regulatory disclosure requirements

Our Organisation will disclose all the information required by regulatory bodies.